Gorgias vs Zendesk
Gorgias vs Zendesk: Gorgias is purpose-built for Shopify with order context in every ticket. Zendesk is a more powerful general helpdesk but costs more and lacks ecommerce-native features.
You run a Shopify-first team — Gorgias has Shopify order data in the helpdesk sidebar
You're a large enterprise supporting multiple products beyond Shopify with 50+ agents
Pricing Comparison
Feature Comparison
| Feature | Gorgias | Zendesk |
|---|---|---|
| Email support | ✓ | ✓ |
| Live chat | ✓ | ✓ |
| Social media | ✓ | ✓ |
| SMS support | Add-on | Add-on |
| Voice/phone | Pro+ | Suite Team+ |
| Shopify order actions | ✓ | Limited |
| Automation rules | Advanced | Advanced |
| CSAT surveys | ✓ | Suite Professional+ |
| Analytics | Pro+ | Advanced |
| Self-service portal | ✗ | ✓ |
| Free plan | ✗ | ✗ |
Pros & Cons
Gorgias
Zendesk
Who Should Use Each?
Shopify stores with dedicated support teams (2+ agents) processing 100+ tickets/day
Solo stores — Tidio or Re:amaze provide better value for small teams
Large enterprise teams (50+ agents) supporting multiple products beyond Shopify
Shopify-first teams — Gorgias is purpose-built for ecommerce and cheaper per resolved ticket
Our Verdict
Gorgias wins for Shopify stores; Zendesk only if you have 50+ agents across multiple non-Shopify products.
You run a Shopify-first team — Gorgias has Shopify order data in the helpdesk sidebar
You're a large enterprise supporting multiple products beyond Shopify with 50+ agents
Frequently Asked Questions
Which is better for Shopify: Gorgias or Zendesk?
Gorgias wins for Shopify stores; Zendesk only if you have 50+ agents across multiple non-Shopify products. Choose Gorgias when: You run a Shopify-first team — Gorgias has Shopify order data in the helpdesk sidebar. Choose Zendesk when: You're a large enterprise supporting multiple products beyond Shopify with 50+ agents.
Is Gorgias free?
No, Gorgias does not have a free plan. Paid plans start at $10/mo.
Is Zendesk free?
No, Zendesk does not have a free plan. Paid plans start at $55/mo.
How much does Gorgias cost?
Gorgias paid plans start at $10/mo (Per monthly tickets + per support user). Ticket overages billed at $0.04-0.05/ticket
How much does Zendesk cost?
Zendesk paid plans start at $55/mo (Per agent per month). More expensive per agent than Gorgias; not purpose-built for Shopify ecommerce
What is the main difference between Gorgias and Zendesk?
Gorgias vs Zendesk: Gorgias is purpose-built for Shopify with order context in every ticket. Zendesk is a more powerful general helpdesk but costs more and lacks ecommerce-native features.
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