Tidio vs Re:amaze
Tidio vs Re:amaze: Tidio wins for small stores with its free tier and Lyro AI chatbot. Re:amaze wins for multi-brand stores or teams needing Shopify order actions at $29/agent/mo.
You're a small store wanting live chat + AI chatbot (Lyro) with a free tier
You run multiple Shopify stores or want per-agent pricing with Shopify order context
Pricing Comparison
Feature Comparison
| Feature | Tidio | Re:amaze |
|---|---|---|
| Email support | ✓ | ✓ |
| Live chat | ✓ | ✓ |
| Social media | Limited | ✓ |
| SMS support | ✗ | Plus+ |
| Shopify order actions | Limited | ✓ |
| Automation rules | Standard | Advanced |
| CSAT surveys | ✗ | ✓ |
| Analytics | Growth+ | ✓ |
| Self-service portal | ✗ | ✓ |
| Free plan | ✓ | ✗ |
Pros & Cons
Tidio
Re:amaze
Who Should Use Each?
Small Shopify stores wanting live chat + basic chatbot at low cost
Teams with dedicated support staff handling 200+ tickets/day
Stores with multiple brands or Shopify stores needing per-agent predictable pricing
Teams that need ticket-based scaling with heavy automation (Gorgias wins there)
Our Verdict
Tidio for small stores and chatbots; Re:amaze for multi-brand or Shopify order management.
You're a small store wanting live chat + AI chatbot (Lyro) with a free tier
You run multiple Shopify stores or want per-agent pricing with Shopify order context
Frequently Asked Questions
Which is better for Shopify: Tidio or Re:amaze?
Tidio for small stores and chatbots; Re:amaze for multi-brand or Shopify order management. Choose Tidio when: You're a small store wanting live chat + AI chatbot (Lyro) with a free tier. Choose Re:amaze when: You run multiple Shopify stores or want per-agent pricing with Shopify order context.
Is Tidio free?
Yes, Tidio has a free plan: 50 conversations/mo, basic chatbot.
Is Re:amaze free?
No, Re:amaze does not have a free plan. Paid plans start at $29/mo.
How much does Tidio cost?
Tidio paid plans start at $29/mo (Per conversations per month).
How much does Re:amaze cost?
Re:amaze paid plans start at $29/mo (Per staff member per month).
What is the main difference between Tidio and Re:amaze?
Tidio vs Re:amaze: Tidio wins for small stores with its free tier and Lyro AI chatbot. Re:amaze wins for multi-brand stores or teams needing Shopify order actions at $29/agent/mo.
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