Gorgias vs Re:amaze
Gorgias vs Re:amaze: both support Shopify natively. Gorgias wins on automation for high-volume teams; Re:amaze wins for multi-brand stores and offers per-seat pricing.
You process 200+ tickets/day and need the best Shopify order automation in a helpdesk
You run multiple Shopify stores/brands or prefer predictable per-agent pricing
Pricing Comparison
Feature Comparison
| Feature | Gorgias | Re:amaze |
|---|---|---|
| Email support | ✓ | ✓ |
| Live chat | ✓ | ✓ |
| Social media | ✓ | ✓ |
| SMS support | Add-on | Plus+ |
| Shopify order actions | ✓ | ✓ |
| Automation rules | Advanced | Advanced |
| CSAT surveys | ✓ | ✓ |
| Analytics | Pro+ | ✓ |
| Self-service portal | ✗ | ✓ |
| Free plan | ✗ | ✗ |
Pros & Cons
Gorgias
Re:amaze
Who Should Use Each?
Shopify stores with dedicated support teams (2+ agents) processing 100+ tickets/day
Solo stores — Tidio or Re:amaze provide better value for small teams
Stores with multiple brands or Shopify stores needing per-agent predictable pricing
Teams that need ticket-based scaling with heavy automation (Gorgias wins there)
Our Verdict
Gorgias for high-volume Shopify teams; Re:amaze for multi-brand or per-agent pricing.
You process 200+ tickets/day and need the best Shopify order automation in a helpdesk
You run multiple Shopify stores/brands or prefer predictable per-agent pricing
Frequently Asked Questions
Which is better for Shopify: Gorgias or Re:amaze?
Gorgias for high-volume Shopify teams; Re:amaze for multi-brand or per-agent pricing. Choose Gorgias when: You process 200+ tickets/day and need the best Shopify order automation in a helpdesk. Choose Re:amaze when: You run multiple Shopify stores/brands or prefer predictable per-agent pricing.
Is Gorgias free?
No, Gorgias does not have a free plan. Paid plans start at $10/mo.
Is Re:amaze free?
No, Re:amaze does not have a free plan. Paid plans start at $29/mo.
How much does Gorgias cost?
Gorgias paid plans start at $10/mo (Per monthly tickets + per support user). Ticket overages billed at $0.04-0.05/ticket
How much does Re:amaze cost?
Re:amaze paid plans start at $29/mo (Per staff member per month).
What is the main difference between Gorgias and Re:amaze?
Gorgias vs Re:amaze: both support Shopify natively. Gorgias wins on automation for high-volume teams; Re:amaze wins for multi-brand stores and offers per-seat pricing.
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