Gorgias vs Tidio
Gorgias vs Tidio: Gorgias is purpose-built for Shopify support teams with order management in the helpdesk. Tidio shines for small stores with its free tier and Lyro AI chatbot.
You have 2+ agents handling 100+ Shopify tickets/day who need order context in sidebar
You're a small store wanting live chat + AI chatbot without ticket-based pricing
Pricing Comparison
Feature Comparison
| Feature | Gorgias | Tidio |
|---|---|---|
| Email support | ✓ | ✓ |
| Live chat | ✓ | ✓ |
| Social media | ✓ | Limited |
| SMS support | Add-on | ✗ |
| Shopify order actions | ✓ | Limited |
| Automation rules | Advanced | Standard |
| CSAT surveys | ✓ | ✗ |
| Analytics | Pro+ | Growth+ |
| Free plan | ✗ | ✓ |
Pros & Cons
Gorgias
Tidio
Who Should Use Each?
Shopify stores with dedicated support teams (2+ agents) processing 100+ tickets/day
Solo stores — Tidio or Re:amaze provide better value for small teams
Small Shopify stores wanting live chat + basic chatbot at low cost
Teams with dedicated support staff handling 200+ tickets/day
Our Verdict
Gorgias for dedicated Shopify support teams; Tidio for small stores and chatbot automation.
You have 2+ agents handling 100+ Shopify tickets/day who need order context in sidebar
You're a small store wanting live chat + AI chatbot without ticket-based pricing
Frequently Asked Questions
Which is better for Shopify: Gorgias or Tidio?
Gorgias for dedicated Shopify support teams; Tidio for small stores and chatbot automation. Choose Gorgias when: You have 2+ agents handling 100+ Shopify tickets/day who need order context in sidebar. Choose Tidio when: You're a small store wanting live chat + AI chatbot without ticket-based pricing.
Is Gorgias free?
No, Gorgias does not have a free plan. Paid plans start at $10/mo.
Is Tidio free?
Yes, Tidio has a free plan: 50 conversations/mo, basic chatbot.
How much does Gorgias cost?
Gorgias paid plans start at $10/mo (Per monthly tickets + per support user). Ticket overages billed at $0.04-0.05/ticket
How much does Tidio cost?
Tidio paid plans start at $29/mo (Per conversations per month).
What is the main difference between Gorgias and Tidio?
Gorgias vs Tidio: Gorgias is purpose-built for Shopify support teams with order management in the helpdesk. Tidio shines for small stores with its free tier and Lyro AI chatbot.
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